Questions About our Transition from Farmigo?
Head to our Transition page for specific explanation on how to use our new platform.
We've included how-to videos and screenshots to help you get set up and navigate common inquiries.
What will I receive in my Harvest Box?
Each week you can expect to receive a diverse and balanced selection of locally grown vegetables that highlight the seasonality and abundance of our Calgary urban and small Alberta farms.
Do you operate year-round? What can I expect in my Harvest Box in the winter?
Yes! With greenhouses and indoor aquaponic growers we are able to supplement the staples of Alberta with fresh greens and microgreens. Throughout the winter, you can expect to receive an abundance of beautiful root vegetables, greenhouse produce, indoor grown greens, mushrooms, locally produced preserves, and much more.
Will I get to know where each item in my Harvest Box is coming from?
A weekly produce forecast is posted to our blog and will tell you what to expect in your Harvest Box, as well as which farm each item is coming from.
Where do I pick up my Harvest Box?
We currently operate multiple pickup locations in the Greater Calgary Region. View our pickup locations here.
Do you have home delivery?
Yes. We offer home delivery for customers within the city limits. If you won’t be at home during the day of your delivery, remember to leave a cooler outside so that our drivers can keep your food protected. Read more about home delivery here.
What payment methods do you accept?
All orders are processed via our online store which accepts Visa, Mastercard, Interac, Shop Pay, Apple Pay, Google Pay. Payments are processed based on the cadence of your selected subscription. If you don’t have a subscription, your payment is processed upon placing your order.
Do you accept Calgary Dollars?
No, we no longer have the administrative capacity to continue this program.
What if I miss my pickup?
Missed shares can be picked up Friday at the warehouse (#18 4750 106 Ave SE) from 12-6pm. Food left over at the end of the week is donated to a local women’s shelter.
Can I purchase something from YYC Growers without committing to a subscription?
Yes! You can shop our online store without a subscription and arrange for pickup or for home delivery.
What happens if I am going away?
You can choose to skip one week or, if you need to pause your order for longer, use the customer portal to push your next order date further into the future. You can access the customer portal via the My Subscriptions tab on the website.
How do I cancel my subscription?
If you do not wish to continue your subscription, simply click ‘cancel subscription’ in the customer portal. You can access the customer portal via the My Subscriptions tab on the website.
How fresh is your food, really? How do I know it isn’t all just sitting in your warehouse?
It is fresh. We finalize our weekly ordering details on Friday and send them to our farmers in the afternoon. They pick and pack over the weekend then deliver the food themselves to our small warehouse on Tuesday for sorting and delivery to homes and pickup locations throughout that week.
Any food left over by that weekend (except for some storage crops such as carrots and potatoes) is donated to a local women’s shelter.
I found a similar item at a supermarket for less money. Where is my dollar going at YYC Growers?
There are enormous hidden costs built into the global system of mass-industrialized agriculture—environments, economic, and social. We’ve built a system that drastically reduces emissions, increases the health of soil and waterways, provides more equitable pay for farmers and their communities, and adds resiliency to your local economy. Plus, by spending a little bit more, you will benefit from clean, whole, nutrient-dense food grown by farmers you can know by name. Read more about the importance of the circle economy and other pillars of our business here.
Are all of your vegetables organic?
Each of the farms we work with has their own context (urban vs. rural, soil vs. aquaponic/hydroponic) and different methods to enact the best growing practices for their particular context. While it is not possible for us to operate as a certified organic operation, many of our member and other supplying farms do offer organic certification (Our Family Farm, Eagle Creek, Lunds Organics, Mans Organics, Poplar Bluff – to name a few). Read more about our farmers here.
What containers can I return to you?
Home delivery: Cardboard boxes & foil just leave on the front steps. At your pickup locations: Egg cartons/ clamshell packaging (recycling #7 only). Read more about our waste reduction efforts here.
Why am I being double charged for shipping?
Occasionally, when you combine subscription and non-subscription purchases, the website will add two delivery charges. Should this happen, enter the promo code SHIPPING_PRICE_ADJUSTMENT at checkout. We are working to remedy this!